Refund policy
RETURNS and REFUNDS
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If you DO NOT have a receipt we will not accept a return regardless of time passed. If you refuse receipt the purchase is non-returnable and non-refundable.
Our policy is 15 days from receiving your order to request a return. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund. Contact us directly to discuss an exchange or store credit.
Here is our returns portal: https://friendsoffriendshat.co/a/506-returns-manager
If you are unable to use the portal please email info@friendsoffriendshat.co with the order number in the subject.
We will get to your request as soon as possible and this will not effect your eligibility for a return. Once the request is approved a return label will be issued to your email. Depending on your location it may take up to 7 days for the return to be shipped back and received. Once received we will process the return and issue a refund for the item and tax. Keep in mind Shipping and handling is non-refundable because it is a service that has been provided.
Our California collection, the hats we press locally in San Diego, are made to order. We only offer a refund if the hat has a defect. Contact us directly to discuss an exchange for alternate sizing.
Shipping and handling is a service and is non-refundable.
Thank you for understanding.
Additional non-returnable items:
* Gift cards
Please do not send your purchase back without contacting us first.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
If 5 business days have passed without being credited please reach out to info@friendsoffriendshat.co
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@friendsoffriendshat.co.
Sale items (if applicable)
Only regular priced items may be refunded, sale items cannot be refunded and are final.
Our made to order hats including felts, Panamas or customized hats are final sale. If sizing is an issue, contact us directly to discuss sizing and a possible exchange or store credit.
We are a small team of three and hand make these styles at our workshop in San Diego. Thank you for understanding the time and effort put into these pieces.
Exchanges (if applicable)
If you need to exchange for a different size, send us an email at info@friendsoffriendshat.co.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 1209 Activity drive Vista, CA, 92081, United States.
We will provide a return shipping label when you request a return. You can purchase your own if you want. Shipping and handling costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.